We have proven system to vet and provide training to our cleaners. For more information please check our Why Us page.
Yes, the cleaner will come the day that you required, if the cleaner is not available that day, we will reschedule the cleaning.
Just give us a call and we will allocate another cleaner. If you call us within 24 hours of the service we will send the same cleaner back to re-do whatever is in question free of charge.
Yes you will have the same cleaner every week. If she goes on holiday or she is not feeling well we can offer a replacement cleaner.
Everyone of our operatives is covered by our comprehensive Public Liability Insurance for up to 1 milion pounds. This also include loss of keys.
You have to inform us within 24hrs of the service provided.
The minimum number of hours per visit are:
- 2hrs on a weekly basis
- 3hrs per visit on a fortnightly basis
It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection.
Premium Cleaning Service is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. It is our policy that our teams report any incident that occurs, so that we can start Investigation and notify our insurance carrier if necessary.
Should you need to report a damage we accept complains made within 24hrs of the provided service. However, for your own protection you can secure any sentimental and antique values items safe or put them away. Please check our terms and conditions.
In order to provide high standard and efficient cleaning service, it is advisable that any small items such as toys or other household items be organized/removed.
If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 days in advance.
Just give us a call 48 hours in advance! If you fail to give us the appropriate notice you will have to pay in full for cleaning session that was scheduled.
You have to report no late than 24 hours of your cleaning session and our cleaner will re-clean free of charge the area in question.
We require One Month notice in order to terminate your regular service contract.
You can cancel your contract at any time by giving us One Month written notice.
If your cleaner doesnt turn up, please contact us immediately. You might be entitled to compensation if she is late more than 30 mins
You pay the cleaner and you pay Premium Cleaning Service separately.